BTSO Academy collaborates with the leading universities and
professional training institutions in our country to organize training
programs.
We established BTSO Academy in 2014 with the aim of creating an education
and development platform that contributes to the professional development and
success of our members and their expert employees, providing them with new
perspectives.
In collaboration with the prominent universities and educational
institutions in our country, we have developed more than 320 training
programs based on the expectations of our business community. These programs
have received over 22,000 applications.
We have partnered with esteemed universities such as Boğaziçi University,
Anadolu University, Uludağ University, Gazi University, Bahçeşehir
University, Bilgi University, Okan University, Istanbul Şehir University and
Istanbul Commerce University. Our members have had the opportunity to receive
training from experts like Doğan Cüceloğlu, Süleyman Orakçıoğlu, Üstün
Dökmen, Cem Kozlu, Acar Baltaş, Emre Alkin and Cengiz Tavukçuoğlu.
Examples of Training Programs:
Retail Sales Techniques
Effective Communication with Customers
Dealing with Difficult Customers
Last Satisfaction Point: Cashier and Checkout
Store Area Management and Display Merchandising
Customer Services and Complaint Management
Institutionalization Professionalism
Business Discipline and Time Management
Digital Marketing and E-Commerce
Real Estate Trade Regulations
Investment Incentives and Practices in Turkey
Use of Personal Data
Basic Occupational Health and Safety
Financial Management
English Training
Stress, Anger Management and Motivation
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